Terms & Conditions

Payment

Payment must be made in full no later than 14 working days prior to the course start date. 21st Century New Media Ltd reserves the right to re-allocate the course place to another delegate if fees are not paid in time.

Transferring courses

The following charges will apply if you wish to transfer your booking to a later course date:

15+ working days before a course = 0% of the course fee.

5-14 working days before a course = 50% of the course fee.

1-4 working days before a course = 100% of the course fee.

Amounts do not include any discounts that were applicable at the time of booking.

To transfer a delegate, please email training@21newmedia.com with details of the booking you wish to transfer.

The transfer option only relates to delegates who are transferring to a different date on the same course.

The option to transfer delegates can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.

Substitute delegates

You can transfer a place on a course to a substitute delegate free of charge.

Cancelling courses

The following charges will apply if you wish to cancel a course:

15+ working days before a course = 20% of the course fee is retained.

1-14 working days before a course = 100% of the course fee is retained.

Amounts that are refunded will not include any discounts that were applicable at the time of booking.

Cancellations must be received in writing via email to training@21newmedia.com and must contain the full booking details including organisation name, booking and delegate contact details.

Your cancellation will be confirmed in writing along with an invoice for any fees due.

Rates

The rates quoted on this website remain correct at time of publication and for 90 days from the first published date. 21st Century New Media Ltd reserves the right to alter these prices outside of this period.

Course dates and venues

21st Century New Media Ltd reserves the right to alter course dates and venues without liability.

In the event of a cancellation where alternative cannot be provided in respect of that course a full refund will be offered.

21st Century New Media Ltd will not reimburse travel or accommodation expenses. 21st Century New Media Ltd are not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Course outlines

In order to respond rapidly to changes in market demand 21st Century New Media Ltd reserves the right to alter its course content and/or trainer.

Course notes and training

21st Century New Media Ltd’s course notes and training cannot be relied upon for legal interpretation. Neither 21st Century New Media Ltd nor its employees, trainers or consultants can accept responsibility for the actions of delegates, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.