Need Help? Welcome to our FAQ
Please find below answers to some of the questions we have been asked in the past about our training courses. If an answer to your question does not appear below, please feel free to call 07543 403616 or email firstname.lastname@example.org.
What type of courses do you teach?
Our courses are best thought of as intensive ice-breakers, designed to quickly get you up-to-speed with your chosen subject or software package. Our courses are taught by seasoned professionals: producers, designers, film makers and industry professionals who utilise their skills each and every day of their working lives. For this reason, our courses are flexible and mutable, with sufficiently small sizes to allow you to experience personally tailored teaching at a price level traditionally reserved for scheduled public courses.
What time do your courses start?
Our courses begin at 10.00 am and finish usually around 4.30 pm. For security reasons we cannot provide full details of the check-in process on this website. You are however provided with these full details upon booking your preferred course.
Where are your courses held?
Our training courses are held at our purpose-built training facility and green screen studio in St Albans, Hertfordshire. For security reasons, further details are only provided upon booking.
What are your payment methods?
All bookings and payments can be made online via our booking form, which offers the choice of either (a) an immediate online payment made via PayPal or (b) a Purchase Order, which allows for you or your company to pay via the BACs payment method. In either case you will immediately receive confirmation of your booking along with attendance details and a PDF invoice or Purchase Order depending on the method chosen. Please bear in mind however that only a PayPal payment guarantees your placement on a course. Bookings made by Purchase Order are not guaranteed until a full payment has been made.
When is the [xxx] course on next?
You will find a complete schedule of our forthcoming course dates on our training index page. If the course you are looking for is not listed here, the chances are that (a) we do not run this course or (b) we have not yet set a date for it. In the case of the latter, please locate the course page and enter your details in the footer area. You will then automatically be contacted via email when this course is next due to run.
What should I do if I need to reschedule a course?
Please contact us as soon as you are aware that a rescheduling will be required and we will move your booking to the next available date free of charge.
What should I do if I need to cancel a course?
Please contact us on 07543 403616 in the event that you wish to cancel a course.
What is the Elstree Film School?
The Elstree Film School is an offshoot of our main training facility, offering a set of unique short courses in filmmaking techniques, TV and Film scriptwriting and digital camera and lighting courses. Find out more at http://www.elstree-film-school.co.uk.
I am a trainer and would like to register with you.
We would be delighted to hear from you! Please send a CV and/or summary of your abilities and training experience to email@example.com.